Frequently Asked Questions

Below is a list of the most commonly asked questions. If the answer to your query is not listed, please get in touch

Orders for stock products that are received before 1pm are usually despatched sameday using either First Class post, recorded delivery or an overnight carrier. Orders for personalised products may vary, please check out individual product descriptions. Please contact us for more exact delivery times.

On orders below £30.00 excluding VAT, there is a charge of £3.50. Orders above that amount have free delivery, unless you need an express timed delivery. See below.

Please call us if an order is particularly urgent. We use a range of timed delivery services, the costs vary according to the size of the consignment and the delivery address but normally a delivery required before 1pm will cost an extra £9.95

We are happy to accept stock products back, provided they arrive in good condition and are received by us within 14 days of the date of invoice. Please call us if there is a problem, or if you’re not satisfied in any way. Personalised products cannot usually be returned, unless by prior agreement.

All prices shown exclude VAT.

There are extra charges to pay according to which country you are ordering from. The website will calculate them automatically as you add items to the basket. Please call us if you are unclear, or if you have special requirements such as an urgent deadline for delivery.

If your order is being delivered to a school, we are happy to send the goods then invoice for them. If they are being delivered to a home address or non-school address we will require payment with the order.

The new website requires passwords to have at least 7 letters and 1 special character or number. Follow these simple steps to get access to your account:

  • Click on the ‘My Account’ icon at the top right of the home page.
  • Type your email address in the box just above ‘reset password’.
  • A new password will be emailed to you.
  • On the same page type your email address and the new password into ‘Login to Your Account’.
  • You can then save this password or if you want to reset it to one of your choice scroll down and click ‘edit’.
  • Type your selected password into the ‘Password’ and ‘Repeat Password’ boxes and click ‘save’.
  • Your password is now saved.

Remember you can call us on 0800 068 1009 from 7.30am to 5pm with any questions or send an email to

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